The history of Pos Malaysia Berhad can be traced back to the early 1800s with the establishment of postal services first in the Straits Settlements (Penang, Malacca, and Singapore) and gradually, it covered the entire Malaya by early 20th century.
Letters were delivered through dispatch riders or special messengers then. Instead of postage stamps, fees were collected when letters were handed in at the Pos office and letters posted were given a receipt. Over the years, the evolution of technology saw the emergence of digital media/internet and changing customer behaviours. Despite the personal touch and sentimental value attached to traditional mails, this market is shrinking, replaced by the more popular social media and SMS. Pos Malaysia Berhad is also going through the same evolution. No longer are we the traditional postal corner, as we embark into the 21st century, we have and are evolving to meet the demands and needs of our customers’ changing behaviors and marketplace.
Together with the role of the national postal provider, Pos Malaysia Berhad has morphed into a conglomerate, offering supply chain solutions and financial services, competing directly and indirectly with many companies in both domestic and international areas.
Pos Malaysia Berhad is the nation’s postal service provider and has a network of more than 1,000 touch points with presence across the country, encompassing post offices, Pos Mini, PAM (Pos Automated Machines), Pos-on-Wheels & Go2U (mobile outlets), Pos Laju outlets and service centres, Pos Laju Kiosks, Pos Laju EziBox, Pos Laju Prepaid EziDrop, e-Commerce Hubs, Pos Laju EziDrive-Thru, as well as postal and stamp agents, offering Malaysians the most extensive retail network. Throughout the years, Pos Malaysia has grown from strength to strength and is progressing from being a mail and postal services provider towards becoming a dynamic communications, financial services and supply chain solutions provider. Moving forward, Pos Malaysia will continue to transform and innovate itself in order to maintain its relevance and competitive edge as well as continue to connect Malaysians with the rest of the world.