1.1 Identify the different reasons people communicate
Communication is one of the most important aspects of working with others. There are many different reasons people communicate, but mainly it would be;
-Building relationships: When meeting someone for the first time, you automatically use a form of communication to build a relationship with that person. This communication may be your body language or facial expressions, which begins to build the relationship with the other person.
-Maintaining relationships: By continuously building your relationship with others using communication, you maintain a good relationship with them.
-Gaining and sharing information: Communication is used at work in order to gain and share information, with professionals, colleagues, young people and their families.
-Expressing needs and feelings: Communication is used to express our needs and feelings, and allowing others to do so too.
1.2 Explain how communication affects relationships in the work setting
When working with people on a daily basis it is really important to establish good relationships with them. Working as a Residential Support Worker I communicate with my colleagues, parents, professionals and young people on a daily basis, and it is key that I alter the way I communicate depending on who I’m communicating with.
When communicating with my colleagues I use a friendly approach, in order to build a good relationship with them so that as a team we can best support the young people in our care. When it comes to communicating with the parents, I make sure to be sensitive to their feelings for their child and also come across in a friendly yet professional way, to give them the confidence that their child is being looked after in the best way possible, and to maintain a positive relationship with them so that they can have a positive influence on their child.
With professionals I use a professional approach to share and gain information about the young people I work with, to be able to best support them. And when it comes to the young people, I use a range of communication methods to be able to build trust and a good relationship with them, these include pecs and Makaton.
2.2 Describe the factors to consider when promoting effective communication
The most important factor to consider when promoting effective communication is your audience, as once you have established your audience you can choose which communication would be most suitable. If it’s a child that you’re communicating with, your language would be simpler then if you were communicating with an adult. And if the person you are communicating with has communication difficulties or a hearing impairment you may use Makaton or pecs to support what you’re saying, so that they can understand you. When arranging appointments with professionals you may choose to use email or talk to them over the phone. And when discussing sensitive matters with parents, you may find it best to do this face to face.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
Our communication, the words we use and how we use them are all influenced by our culture. Culture is about the way we live, think and relate to others.
Family life has the biggest influence on how people communicate, as families share experiences which enable them to understand each other. Within a family, non-verbal communication such as a look or gesture may convey a message which could only be understood within the family.
It is also the type of family you come from, which will influence the way in which you communicate. As someone brought up in a noisy, busy background will more likely have the confidence to talk to new people or try new ways of communicating, as will people who are confident. Whereas quieter people and those lacking confidence, may appear more withdrawn or reluctant to attempt new ways of communicating.
Past experiences can also have a great effect on your communication. If when you were younger you were praised or criticised for certain forms of communication, it will put a stigma in your brain that you are good or bad at that. For example, if you were criticised for the way in which you read aloud in class as a child, you may feel reluctant to do so as an adult.
The way in which we communicate will be influenced by our background, culture and past experiences. Our knowledge and understanding gives us the confidence, which will form the basis in our chosen form of communication.
3.2 Identify barriers to effective communication
Barriers to effective communication are when people find it hard to pass on or receive information due to various factors. These include but are not limited to;
-Language: when someone speaks a different language it can be very hard to communicate with that person through speech, you would have to use other forms of communication as an aid.
-Sight impairment: when communicating with someone who has a sight impairment you would have to talk more slowly and clearly, as they won’t be able to see your facial expressions, hand motions and eye contact, which would usually aid your speech.
-Hearing impairment: once again you would have to talk more slowly and clearly, and may also use sign language to aid your speech.
-Emotional issues: some people may find it difficult to discuss certain topics due to emotional issues, which may make it difficult if these are regarding their health and might have to be discussed.
Effective communication involves overcoming these barriers and conveying a clear and concise message.